English 
Français 
MAIN RESPONSIBILITIES
- Manage aftersales activities and programs
- Establish a constructive relationship with customers
- Schedule follow up calls with Machitech install base to identify new opportunities for product and services
- Effectively utilize the CRM database to manage customer interaction and capture key information
- Produce various administrative documents as quotes for support plans and letters
- Assure a continuous link with the customers and understand their needs
- Build, develop and grow good business relationships necessary for successful sales in Canada and US
- Communicate opportunities and provide support to convert into sales
- Participate in promotional and marketing activities
- Effectively and clearly communicate the customers’ expectations to the different members of Machitech
- Help convert dissatisfied customers into satisfied customers
- Capture and share customer feed back regarding service and products
- Take ownership of aftersales activities and communicate opportunities to improve current processes and outline new opportunities to further enhance the initiative and continuously improve the customer experience.
SKILLS AND EXPERIENCE
- Strong customer service background
- Proficiency in spoken and written English
- Good problem-solving and conflict-resolution skills
- Ease with computers
- Valid driver’s license and passport (required)
REQUIRED PROFILE
- Self motivated, resourceful and able to work in a close team environment
- Good listening skills and ability to express yourself well
- Organized and efficient
- Dynamic, good interpersonal and teamwork skills
JOIN OUR TEAM
We are always on the lookout for candidates to join our growing team. If this sounds like the right challenge for you, click on the button beside to apply.