4 WAYS CUSTOMERS CAN ACCESS SUPPORT AT MACHITECH
December 22nd, 2025
Modern fabricators are savvy investors who prioritize value and equipment longevity. At Machitech, we respect that investment by building durable, high performance cutting systems using the highest quality materials. However, our commitment to your success goes beyond the machine itself. We believe our true value lies in providing outstanding support that sets your operation apart.
Here are four ways Machitech provides exceptional support to keep your shop running at peak performance.
1. Professional Installation & Training
Performance and safety begin with a perfect setup. Every Machitech system is installed on site by our professionally trained technicians to ensure the equipment performs properly from day one. We include comprehensive on site training on all aspects of the equipment and software, ensuring your team is fully satisfied and capable of maximizing production.
2. Expert Service & Technical Support
When you need routine service or complex repairs, our technicians are the best suited to maintain your Machitech systems. In addition to our physical service capabilities, we provide unlimited remote support to our customers. This allows our experts to troubleshoot software or operational issues instantly, often resolving problems without the need for a site visit. Combined with a large inventory of replacement parts ready for immediate use, we ensure your production stays on track. You can reach our service department via phone or email to arrange an appointment or start a remote session.
3. Machicare Preventive Maintenance
While emergency repairs are important, proactive care is the key to extending the life of your cutting system. Our Machicare program offers tailored maintenance services for all Machitech systems. Regular checkups keep your system running properly and prevent avoidable downtime. You can schedule your next maintenance appointment with a quick call or email.
4. 24/7 Self-Service Knowledge Base
We empower our customers with 24/7 access to critical information through our dedicated portal. Every Machitech customer has access to the knowledge base, a self service portal with every maintenance detail needed to keep your plasma table running perfectly. Simply visit our site and use your customer login to access account info and technical guides whenever it is convenient for you.
