4 Ways We Provide Support to Our Customers

Published On - September 2, 2016

Machitech

Today’s customers are savvy shoppers and investors.  They know that they should do their research and be certain that the investment they are making is in the best product that provides value and longevity of service.  At Machitech Automation, we respect our customers so much, and take such pride in our work, that we make state-of-the-art cutting systems that are durable and accurate, made of the highest quality materials and capable of standing the test of time.  And, while we take great pride in our products, we believe that there is additional value that we pass along to our customers in the outstanding support that we provide.  Below are 4 ways that we provide exceptional support to our customers, setting us apart from competitors and providing the best cutting experience to our customers.

  1. Installation

    • Installation should be done right to ensure that our cutting systems perform properly and safely which is why our Machitech professionally trained technicians travel on-site for system installations.  Further, on-site training on all aspects of the equipment and software is included, which ensures our customer’s complete satisfaction.
  2. Service

    • Should our customers need routine service or repairs, our Machitech technicians are best suited to repair our systems, but can also service 3rd party machines as well.  Our technicians are well-trained and we have a large inventory of replacement parts which means that no service job is too big or too small.  Should you be in need of service, please call us or send an email to arrange an appointment.
  3. Preventive Maintenance

    • While service and repair appointments are important for special circumstances, preventive maintenance is also incredibly important and can help extend the life of your cutting system.  At Machitech Automation, we know that preventive maintenance is critical in keeping your cutting system running properly which is why we offer maintenance services on all of our systems, as well as 3rd party products.  Simply call us or send us an email and we will schedule a maintenance appointment for your cutting system.
  4. Customer Login

    • We want our customers to have the most information possible regarding their account and cutting system.  For this reason, we provide all of our customers with a customer login.  To access your account information, simply visit our site and login whenever it is most convenient for you.