WORLD RENOWNED TECH SUPPORT.
Our unparalleled customer service has been the key to our success since the beginning
Complete installation and training packages
When it's the time to install of your new machine, Machitech delivers an unmatched on-site installation and complete customized training for your operators. Once everything is up and running, you receive free unlimited remote support to make the experience as smooth and easy for your business and your staff.
Regular care and maintenance
Here at Machitech, we are dedicated to offer you a long term ownership. We strongly believe that a regular care and preventative maintenance is the key to a productive and profitable equipment for years and years. Whether you use our easy to follow instructions to do your own maintenance or use our MachiCare Preventive Maintenance Program, we'll help make maintenance easy and painless.
Free remote support for life
Another perk of purchasing a Machitech CNC Cutting System is the Free Lifetime Remote Support included with all our machines, even entry level systems. Get quick access by direct line phone or email to our certified support operators to get you back up and running.
Manuals and tutorials
Being a Machitech customer comes with access to our Customer Portal where you can find manuals, tutorials, web tools and more. With your new equipment, you also receive a full list of parts and electrical schematics. No proprietary parts means easy part ordering wherever you want.
Need on-site service? We're there when it counts.
Need on-site help? Our group of more than 15 certified service technicians across North America are never very far from you. Need parts? We have one of the largest inventories of Hypertherm Certified Parts in North America to get you back up quickly.
#1 Technical support in the industry.
Watch these customer testimonials to learn why.